Provider Terms and Conditions

Effective Date: May 28, 2026

These Provider Terms and Conditions (“Provider Terms”) govern the relationship between Travel Tech L.L.C-FZ, a company incorporated in the Meydan Free Zone and having its registered office at Meydan Grandstand, the 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates (the “Company”, “we”, “us”, or “our”), and you as an excursion provider (“Provider”, “you”, or “your”) for listing, promoting, and selling excursions and tourism experiences (the “Excursions”) on the karta.travel online platform (the “Platform”).

By registering as a Provider, listing an Excursion, or otherwise using the Platform to offer your services, you acknowledge that you have read, understood, and agree to be bound by these Provider Terms, as well as our Privacy Policy. If you do not agree to these Provider Terms, you must not use the Platform as a Provider.

These Provider Terms incorporate by reference all applicable laws of the United Arab Emirates (“UAE”), including Federal Decree-Law No. 14 of 2023 on Trading by Modern Technological Means (the “E-Commerce Law”), Federal Law No. 15 of 2020 on Consumer Protection (the “Consumer Protection Law”), Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the “PDPL”), and the laws of the Emirate of Dubai and the regulations of the Meydan Free Zone Authority. In the event of any conflict between these Provider Terms and applicable law, the provisions of applicable law shall prevail.

1. Description of the Platform and Provider Role

1.1 The Platform is an online marketplace that connects Providers with users (“Users”) seeking Excursions, tours, and related tourism experiences in the UAE and beyond. We act solely as an intermediary and agent for Providers, facilitating bookings, payments, and communications. Providers are independent third parties responsible for delivering the Excursions.

To expand the reach of Excursions and attract more Users, the Platform has the technical capability and right to publish and distribute Excursion information (including duplication where necessary) on third-party online platforms and marketplaces owned by its partners (“Partner Platforms”). Bookings made via Partner Platforms are concluded between the User and the Provider, governed by the Provider’s terms, the Platform’s terms, and the laws of the UAE. The Platform continues to act as intermediary in these transactions.

1.2 As a Provider, you agree to list accurate, complete, and up-to-date information about your Excursions, including descriptions, prices, availability, terms, participant requirements, and any risks. All listings must comply with UAE tourism standards, including those issued by the Department of Economy and Tourism (DET) in Dubai.

1.3 We reserve the right to modify, suspend, or discontinue any aspect of the Platform at any time, with or without notice, provided such actions comply with the Consumer Protection Law and do not unfairly prejudice your existing bookings.

1.4 Providers must be duly licensed entities or individuals holding valid UAE tour operator licenses or equivalent permits as required by DET or other relevant authorities. You represent and warrant that you maintain all necessary licenses, insurances, and permits for your Excursions.

2. Provider Registration and Account

2.1 To list Excursions, you must create a provider account (“Provider Account”) by providing accurate, current, and complete information, including business name, contact details, license numbers, bank details for payouts, and proof of identity. You represent and warrant that all information provided is true, accurate, and up-to-date.

2.2 You are responsible for maintaining the confidentiality of your Provider Account credentials and for all activities occurring under your Provider Account. You agree to notify us immediately of any unauthorized use. We shall not be liable for any loss arising from your failure to comply with this obligation.

2.3 We reserve the right to review, approve, suspend, or terminate your Provider Account or any listings for any breach of these Provider Terms, inaccurate information, poor User feedback, or non-compliance with UAE laws, in accordance with the E-Commerce Law and Consumer Protection Law.

3. Listing and Booking Process

3.1 You may list Excursions via the Platform by submitting details through the Provider Account. All listings are subject to our approval and must include clear terms, cancellation policies, health and safety disclosures, and pricing (inclusive of any taxes or fees as required by the Consumer Protection Law).

3.2 Bookings are facilitated by the Platform. Upon confirmation, a binding contract is formed between you and the User, with us acting as your agent. You agree to honor all confirmed bookings, subject to availability and these Provider Terms.

3.3 You must respond to booking inquiries and confirmations within 24 hours. Failure to do so may result in automatic cancellation and penalties.

3.4 You agree to update availability in real-time and notify us immediately of any changes, cancellations, or overbookings.

4. Reconciliation

4.1 The Parties shall conduct monthly reconciliation of mutual obligations (the “Reconciliation“) arising from Services provided by the Provider under this Agreement for the relevant calendar month.

4.2 The Platform shall prepare and make available the Reconciliation to the Provider via the Provider’s account on the Platform between the 1st and 10th day (inclusive) of the month following the reporting month.

4.3. During the period specified in Clause 4.2, the Provider may:

review the status of Bookings and amounts in the Reconciliation for the previous reporting month;
submit comments or objections to specific items or to the Reconciliation as a whole via the Platform interface or in writing to the Platform’s designated email.

4.4. The Provider shall not have the right to amend or modify Bookings or data therein displayed in the Reconciliation. Amendments to Bookings may be made solely by authorised representatives of the Platform.

4.5. The Reconciliation shall be deemed approved and accepted by the Provider if no reasoned written objections are submitted by the Provider to the Platform by the end of the 10th day of the month following the reporting month. Silence or failure to object constitutes tacit acceptance.

4.6. After the 10th day of the month following the reporting month, no amendments to the Reconciliation shall be permitted. The Reconciliation shall become final and binding as of the 11th day.

4.7. The Parties hereby expressly agree that mutual set-off of homogeneous monetary debts and claims arising under this Agreement and/or other agreements between the Parties is permitted in accordance with the Federal Law No. 5/1985 (Civil Code). The Platform shall perform set-off on the 11th day of the month following the reporting month by offsetting the lesser amount against the greater. Any remaining balance shall be settled by the owing Party in accordance with Clause 5 below.

5. Payment Terms

5.1 The Platform supports three User payment options: full payment online, partial prepayment online, or full payment on-site. For online payments, we collect funds as your agent and remit the net amount to you after deducting our commission.

5.2 Our commission rate is as specified in the Provider Account or in a separate written agreement with the Provider. Any changes will be notified with 30 days’ notice.

5.3 You agree to bear any payment processing fees for on-site payments. For disputes, you authorize us to deduct amounts from future payouts.

5.4 Payouts to Providers shall be processed monthly to your designated bank account, net of commissions, refunds, disputes, and any applicable withholding taxes. Payouts comply with UAE Central Bank regulations and may be delayed for verification.

5.5 All amounts due to the Provider under this Agreement, as well as any balances resulting from set-off, shall be calculated and paid in Euros (EUR) irrespective of the original currency of any Booking.

5.6 Where a Booking is denominated in a currency other than Euros, the conversion shall be made at the official exchange rate published by Open Exchange Rates as at the end of the last calendar day of the reporting month.

5.7 Payments due to the Provider (net of any set-off, deductions, withholdings or penalties provided under this Agreement) shall be made by the Platform by the 15th day of the month following the reporting month, unless otherwise specified in the Reconciliation or agreed in writing by the Parties.

5.8 In the event that the Provider provides incorrect or invalid banking details resulting in additional costs to the Platform (including but not limited to bank fees, SWIFT charges, currency conversion fees for re-transfer), such costs shall be deducted from future payments due to the Provider or recovered from the Provider as a debt.

5.9 All payments must comply with Federal Decree-Law No. 10 of 2025 Regarding Anti-Money Laundering, and Combating the Financing of Terrorism and Proliferation Financing. We may request additional documentation for high-value transactions.

6. Additional Service Provider Discount under the Loyalty Program

6.1. For the purpose of increasing User loyalty, the Company shall have the right to provide Users with a discount under the Loyalty Program (as established by the Platform rules) (hereinafter, the “Loyalty Program Discount”), as well as to provide the Provider with the technical capability to grant an additional discount at the Provider’s expense. The Provider may, at its own discretion, enable in the Provider Account the option of granting Users an additional discount at the Provider’s expense when placing Bookings through the Platform (hereinafter, the “Additional Provider Discount”). Activation shall be carried out in two stages:

6.1.1. The Provider expresses its consent to participate in granting the Additional Provider Discount by selecting the corresponding option in the Provider Account (hereinafter, the “Participation Activation”). From the moment of Participation Activation, the Provider shall be deemed to have acceded to the terms of this Section with respect to granting the Additional Provider Discount.

6.1.2. Following Participation Activation, the Provider enables the application of the Additional Provider Discount with respect to specific Excursions by selecting the corresponding option for each specific Listing. The Additional Provider Discount shall apply only to Bookings placed through Listings for which such option has been enabled.

6.1.3. Participation Activation and/or enabling (disabling) the Additional Provider Discount for a specific Listing shall take effect from the moment the corresponding action is performed by the Provider in the Provider Account and shall remain effective until cancelled (disabled) by the Provider.

6.2. Upon Participation Activation and enabling of the Additional Provider Discount for the relevant Listing, the amount of the Additional Provider Discount shall be equal to the amount of the Loyalty Program Discount applicable to a specific User in accordance with the rules established by the Platform (3%, 4%, and 5% depending on the User’s level, as amended and effective on the date these Provider Terms enter into force). In the event the Additional Provider Discount is applied, the total amount of the Loyalty Program discount (hereinafter, the “Total Loyalty Program Discount”) for the Booking shall amount respectively to 6% (of which 3% is provided at the expense of the Company and 3% at the expense of the Provider), 8% (of which 4% is provided at the expense of the Company and 4% at the expense of the Provider), or 10% (of which 5% is provided at the expense of the Company and 5% at the expense of the Provider). Discounts applied to a Booking (including the Total Loyalty Program Discount, promo code discounts, discounts indicated on the Listing, as well as other discounts/promotions) shall not be cumulative. If several discounts are available to the User for the same Booking, only one discount shall apply – namely, the discount of the greatest amount, as automatically determined by the Platform. In such a case, no other discounts shall apply.

6.3. As of the effective date of this version of the Provider Terms, the maximum amount of the Total Loyalty Program Discount when the Additional Provider Discount is enabled shall be 10%. The Company shall have the right, without prior notice to the Provider, to modify the discount amounts and/or the specified limit in accordance with these Provider Terms, as well as by changing the Platform settings.

6.4. The Parties have agreed that the Loyalty Program Discount provided by the Company shall be granted at the expense of the Company and shall not reduce the amounts payable to the Provider (including where payment is accepted by the Company). The amount of the Company’s commission shall be indicated taking into account the Loyalty Program Discount.

6.5. The Additional Provider Discount shall be granted at the expense of the Provider and shall not be deducted from the Company’s commission.

6.6. The amount of the discount applied to the Booking and its breakdown (separately indicating the Loyalty Program Discount and the Additional Provider Discount) shall be reflected in the Booking details in the Provider Account. Information regarding the amount and breakdown of discounts available to the Provider in the Booking details in the Provider Account, as well as the Platform statistics, shall constitute proper and sufficient confirmation of the fact and amount of the applied discounts. The Reconciliation (Clause 4) shall indicate the final amount for the Booking taking into account the applied discounts without separate itemization thereof.

6.7. In the event of changes to the Booking parameters, the discount shall be recalculated based on the current cost of the Excursion and the discounts available at the time of such change, unless otherwise provided by the functionality of the Platform and/or the terms of the applicable documents. Enabling or disabling the Additional Provider Discount shall not affect already placed and/or confirmed Bookings; such Bookings shall not be subject to unilateral recalculation.

6.8. Refunds to the User in the event of cancellation/refund shall be made based on the amount actually paid by the User for the relevant Booking taking into account the applied discount, unless otherwise required by mandatory provisions of applicable law and/or these Provider Terms.

6.9. The terms of this Section shall apply to Excursions regardless of the payment methods available to the User on the Platform, unless otherwise established by the Platform settings and/or the Partner Platforms’ terms (where applicable).

7. Cancellation and Refund Policy

7.1 Cancellations are governed by your listed policy, which must align with these Provider Terms and the Consumer Protection Law. You must clearly display your policy on each listing.

7.2 Standard Cancellation Terms (unless overridden by your policy):

Cancellations more than 48 hours prior: Full refund to User (less our commission if applicable).
Cancellations 48 hours or less: No refund; you retain the full amount (less our commission).

7.3 For partial or on-site payments, you handle refunds directly for amounts not processed via the Platform. We facilitate communication but are not liable.

7.4 You must process approved refunds within 7 days. Force majeure events may allow rescheduling or refunds at your discretion, per Article 273 of Federal Law No. 5/1985 (Civil Code).

7.5 We may cancel bookings on your behalf for safety or compliance reasons, providing you notice where possible.

8. Provider Obligations and Warranties

8.1 You warrant that all Excursions comply with UAE health, safety, and tourism standards, including DET guidelines, Dubai Law No. 5/2025 Concerning Public Health, and environmental laws. You must maintain adequate insurance covering liability, injuries, and property damage.

8.2 You agree to:

(a) Deliver Excursions as described, on time, and safely;

(b) Verify User details and enforce requirements (e.g., age, health disclosures);

(d) Comply with all applicable laws, including anti-discrimination rules under Federal Law No. 29/2006 on the Rights of People with Disabilities.

8.3 You indemnify us against claims arising from your Excursions, negligence, or breaches.

9. Health, Safety, Force Majeure

9.1 You must disclose all risks in listings and ensure Users are fit to participate. You may refuse participation without refund for safety reasons.

9.2 Neither party shall be liable for failures due to Force Majeure Events (e.g., weather, pandemics, government restrictions). You must notify us immediately and offer alternatives where possible.

9.3 You acknowledge environmental risks in UAE excursions (e.g., desert conditions) and must follow sustainable practices per UAE Vision 2031.

10. Limitation of Liability and Indemnification

10.1 The Company acts solely as an intermediary. We shall not be liable for your acts, omissions, User injuries, or Excursion failures.

10.2 Our total liability shall not exceed the commissions earned from the relevant booking to the extent permitted by the Consumer Protection Law.

10.3 You agree to indemnify, defend, and hold harmless the Company from any claims, damages, or losses arising from your Excursions, listings, or breaches of these Provider Terms.

11. User Reviews and Content

11.1 Users may submit reviews of your Excursions. You may respond, subject to moderation.

11.2 You grant us a perpetual license to use your submitted content (e.g., photos, descriptions) for Platform promotion.

11.3 Content must comply with Federal Decree-Law No. 34/2021 on Combating Cybercrimes and the UAE Penal Code.

12. Intellectual Property

12.1 You retain ownership of your Excursion-related IP but grant us a non-exclusive, royalty-free license to display it on the Platform, per Federal Law No. 38/2021 on Copyright and Related Rights.

12.2 Unauthorized use of our IP is prohibited.

13. Data Protection and Anti-Money Laundering

13.1 We process data per our Privacy Policy and PDPL. You must handle User data securely and only for booking fulfillment.

13.2 Comply with AML laws; we may request verification for suspicious activities.

14. Termination

14.1 Either party may terminate with 30 days’ notice. We may terminate immediately for breaches.

14.2 Upon termination, you must honor existing bookings; surviving provisions (e.g., indemnification) continue.

15. Governing Law and Dispute Resolution

15.1 These Terms shall be governed by and construed in accordance with the laws of the UAE, the laws of the Emirate of Dubai, and the regulations of the Meydan Free Zone, without regard to conflict of laws principles.

15.2 Any disputes arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Dubai, UAE. You agree to submit to such jurisdiction and waive any objections thereto.

15.3 Prior to litigation, parties shall attempt amicable resolution through negotiation or mediation.

16. Miscellaneous

16.1 Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force.

16.2 Entire Agreement: These Terms constitute the entire agreement between you and us, superseding any prior understandings.

16.3 Amendments: We may update these Terms at any time by posting the revised version on the Platform. Continued use constitutes acceptance. Material changes will be notified via email.

16.4 These Terms may be amended by mutual written agreement of the Parties through their conversion into a bilateral framework agreement (including an agency agreement, commission agreement, or mixed agreement) that includes provisions for the Platform (or a third party acting on its instructions) to deposit a security deposit or advance payment. Such amendment shall be effected by a supplemental agreement or a new contract at the Platform’s discretion.

16.5 Electronic signatures under Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services apply.

16.6 The Parties agree that legally significant documents (including but not limited to this Agreement, amendments, Reconiliations, invoices, notices, acceptances and confirmations) may be exchanged electronically in accordance with Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services (and its Executive Regulations). Electronic signatures (including reliable or qualified electronic signatures) shall have the same legal effect as handwritten signatures, provided they meet the requirements of the said Law. The Parties expressly consent to the use of electronic signing platforms such as DocuSign or equivalent services recognised under UAE law.

16.7 Contact Us: For questions, contact info@travel-tech.tech.

By registering or listing, you affirm acceptance of these Provider Terms.